All jewellery items are hand made. Pieces aren’t always in stock, in which case your order will be made just for you and delivered within 4 weeks. If your order is in stock, we will post it within 3 days. If your item is required urgently, please email us at firstname.lastname@example.org and we will advise you if we can meet your required delivery date. Please note that during sale and holiday periods delivery times can be a bit slower.
The Line of Sun offers shipping for delivery within Australia and internationally via Australia Post our courier upon request. You may choose your shipping preference, and if you have any queries about our shipping options please contact us at email@example.com
Please note our prices are not inclusive of any taxation or customs charges you may be liable for on your packages entry into your country. Please refer to your countries government website for more information as all countries have different import tax rates. The Line of Sun is not responsible for any customs charges that may be incurred.
Shipping rates do not include insurance, and if you would like to add insurance to your order please get in touch for a quote.
Before any action can be taken with a return of any nature the customer must first email – firstname.lastname@example.org
From there we will be able to figure out the best solution for your issue.
Please choose your piece carefully, as we will not offer return for ‘change of mind’ , however, we are happy to offer an exchange for size or style with same dollar value within 14 days of receiving purchase, provided that the item is in its original condition and packaged as received** If the item has been worn we cannot offer an exchange. We are unable to accept exchanges of earrings under any circumstances so choose carefully and get in touch with any questions before making your purchase.
We will not exchange or return sale items, one-off pieces or custom pieces – this includes all pieces in the ‘Fine Jewellery’ category as these are made to order.
All custom orders are final sale and cannot be returned or exchanged for credit.
We will repair manufacturing faults for our jewellery at no cost within 6 months of the purchase date. We reserve the right to not repair, or to add a cost to any goods returned after aforementioned 6 months period. We will not repair or replace items with a broken chain, chipped gemstone; general wear and tear, or on which the plating is fading. The customer is still to cover the shipping cost to return the item.*
Please note that returns may not be made from a stockist. Please visit the stockist where the item was purchased from and follow their Returns Policy.
*We offer a re-plating service, please contact us for a quote.
**The buyer is responsible for any shipping or handling fees of the returned item.