Shipping & Returns

Delivery

As all jewellery items are hand made, we do not always have all items in stock and if we don’t, your order will be made just for you and delivered within 4 weeks. If the piece you order is in stock, The Line of Sun will dispatch within 3 days. If your item is required urgently, please email us at hello@thelineofsun.com and we will advise you if we can meet your required delivery date. Please note that during sale and holiday periods delivery times can be a bit slower.

Shipping costs

The Line of Sun offers shipping for delivery within Australia and internationally via Australia Post. You may choose your shipping preference, and if you have any queries about our shipping options please contact us at hello@thelineofsun.com
Please note our prices are not inclusive of any taxation or customs charges you may be liable for on your packages entry into your country. Please refer to your countries government website for more information, and The Line of Sun is not responsible for any customs charges that may be incurred.

Returns Policy

Before any action can be taken with a return of any nature the customer must first email – hello@thelineofsun.com From there we will be able to figure out the best solution for your issue.

Please choose your piece carefully, as we will not offer return for ‘change of mind’ , however, we are more than happy to offer an exchange for size or style with same dollar value within 14 days of receiving purchase, provided that the item is in its original condition and packaged as received** If the item has been worn we cannot offer an exchange. We are unable to accept exchanges of earrings/pierced jewellery under any circumstances so please be careful with your choice and do not hesitate to ask for more information about the desired item before making your purchase.

We will not exchange or return sale items or custom pieces.

If your item is faulty we will offer you an repair, exchange, credit or refund. The customer is still to cover the shipping cost to return the item. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and discuss with you how you would like to proceed.
We will repair manufacturing faults for our jewellery at no cost within 6 months of the purchase date. We reserve the right to not repair, or to add a cost to any goods returned after aforementioned 6 months period. We will not repair or replace items with broken chain; chipped, cracked or broken gemstone; general wear and tear including items that have been bent out of shape, twisted and snapped, oxidised or on which the plating is fading.*

Please note that returns may not be made from a stockist. Please visit the stockist where the item was purchased from and follow their Returns Policy.

*We offer a re-plating service, please contact us for a quote.
**The buyer is responsible for any shipping or handling fees of the returned item.

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